Family Support Hub
Clear answers for families arranging support at home
Whether you are hiring your first nanny, covering an unexpected gap or arranging help for an older relative, everything you need to decide well is gathered here.
Support shaped around your household
No two families need the same thing. Some need consistent weekday childcare; others need a few hours of housekeeping, occasional evening babysitting, or a friendly companion for a parent living alone.
This hub brings together the practical questions families ask us most — costs, contracts, checks and timings — so you can make confident decisions before you commit to anything.
Read the full FAQ
Key Topics
Where families usually start
Choosing the right childcare
Nanny, childminder, nursery or after-school care — how to weigh cost, flexibility and your child's needs.
Compare your optionsPay, contracts and payroll
Gross versus net pay, holiday entitlement, notice periods and what belongs in a written agreement.
Understand payChecks before you hire
Enhanced DBS, references, identity and Right to Work — what to ask for and how to verify it.
Checks explainedInterviewing candidates
Questions that reveal judgement and warmth, plus how to run a fair paid trial day.
Interview guideEmergency and short-notice cover
What to do when your usual arrangement falls through, and how quickly we can help.
Emergency supportSupporting an older relative
How companion support works, what it does and doesn't cover, and how to introduce it gently.
Elderly supportPopular Services
Support families ask for most
Reading for Parents
Guides written for families
Pay & Contracts
Nanny Salary in London: 2026 Pay Guide
Typical gross and net pay ranges for nannies in London by role type, plus what affects your salary and how gross-vs-net is calculated.
5 min read
Hiring
50 Nanny Interview Questions Every Family Should Ask
A structured list of interview questions covering experience, safeguarding, discipline, routines and emergencies — plus what to listen for in each answer.
7 min read
Safeguarding
DBS Checks Explained: What Families and Nannies Need to Know
The three levels of DBS check, which one applies to nannies and carers, how to apply, and why the Update Service matters.
5 min read
Childcare
The Night Nanny Guide: What They Do and When to Hire One
A complete guide to night nannies — hours, cost, what they do, how they differ from maternity nurses and how to find the right fit.
5 min read
Childcare
After-School Nanny: What to Expect and How to Hire
Hours, duties, pay and interview tips for hiring an after-school nanny for the school pickup, activities and dinner routine.
5 min read
Hiring
How to Interview a Housekeeper: Questions and Trial Day Guide
A practical framework for interviewing housekeepers, plus a trial-day checklist so you can hire with confidence.
5 min read
Talk to a real person
Tell us about your family and we will suggest the type of support that fits — with no obligation.